Privacy Policy

Introduction

PractiSight LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online reputation monitoring service for dental practices.

By using PractiSight, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at support@practisight.com.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our service:

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve Our Service: To operate, maintain, and enhance PractiSight's features and functionality.
• Process Payments: To process subscription payments and manage billing through our payment processor, Stripe.
• Send Notifications and Alerts: To send you email notifications about new reviews, account updates, and important service announcements.
• Analytics and Performance Monitoring: To understand how users interact with our service and identify areas for improvement.
• AI-Powered Insights: For Professional tier subscribers, we use OpenAI's GPT-4 to analyze review sentiment and generate actionable recommendations.
• Customer Support: To respond to your questions, requests, and provide technical support.
• Legal and Security: To detect, prevent, and address fraud, security issues, and protect the rights and safety of our users.

Data Security

We take the security of your data seriously and implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols. Sensitive data is encrypted at rest in our databases.
• Secure Data Storage: Your data is stored securely using Supabase, a PostgreSQL-based platform with robust security features and regular backups.
• Access Controls: We implement strict access controls to ensure that only authorized personnel can access user data, and only when necessary for service operations.
• Regular Security Audits: We conduct regular security reviews and updates to maintain the integrity of our systems.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your data to the best of our ability.

Third-Party Services

PractiSight integrates with the following third-party services to provide our features:

Your Rights

You have certain rights regarding your personal information:

• Access Your Data: You can access and review your account information and practice data at any time through your PractiSight dashboard.
• Request Data Deletion: You may request that we delete your account and associated data by contacting us at support@practisight.com. Some data may be retained for legal or business purposes as required by law.
• Opt-Out of Marketing Emails: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails. You will continue to receive essential service-related communications.
• Data Portability: You can request a copy of your data in a portable format. Contact us at support@practisight.com for assistance.
• Correction: You can update or correct your account information directly in your dashboard settings.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell (we do not sell your data).
• Right to Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information to third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at support@practisight.com. We will verify your identity before processing your request.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

To exercise your GDPR rights, please contact us at support@practisight.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Children's Privacy

PractiSight is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. Our service is designed for dental practice professionals and business owners. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us at support@practisight.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email to the address associated with your account
• Display a prominent notice on our service for at least 30 days

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of PractiSight after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: